Yesterday I went to the Community Manager unconference and it got me thinking about metrics and ROI. While it’s difficult to guess which metrics will
How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay
NextImpression: 3 Ways to Build a Brand Around a Community | A Debrief of the GetSatisfaction Customer Success Summit nextimpression: Last week, at GetSatisfaction’s inaugural
A Year Away from the Internet – Must Read Great recap of Verge blogger Paul Miller’s year away from the Internet. Excerpt: “I’d read enough
Love this community management report infographic from SocialFresh.
It will help you to build a stronger culture within your company, better relationships with your customers and staff, and ultimately a more successful business.
gifs-gifs-gifs-gifs-gifs: (Via/FOLLOW The Absolute Best GIFs) This image is everything that is right about the Internet.
Community Burnout and more by Meighan O’Toole Great post by the lovely Meighan L. O’Toole about community, burnout and (re)finding your passion online.
8 Businesses That Nail Social Media Brand Consistency Via Hubspot – a great case study of 8 different businesses with strong cross-social media brand presence.
Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed