How to be Positive Without Annoying Anyone Great blog post on being positive without being annoying within online social media spaces from the cool kids
Have you hugged your community manager today? Remember, they’re your front line connection to your customers.
Why Wasn’t I Consulted? A Theory on Conversation Online Really digging Paul Ford’s latest blog post about customer service online and the ever-present “Why Wasn’t
I compiled this a bit ago, there are many, many more resources out there and this is by no means a complete list. I think
Sad to miss Randy Farmer and Bill Johnston at the San Francisco Online Community Meetup Group meet-up tonight. If you’re around SF and looking to
Patron Case Study: Building Online Community and Engagement Wayne Chang describes a fantastically well put together online community outreach and engagement campaign by Patron Tequilla’s
Myth of the Page Fold Fantastic article (with loads of data) debunking the “no one reads content on a website below the fold” myth.
Google CEO Eric Schmidt with doom, doom, doom: “I don’t believe society understands what happens when everything is available, knowable and recorded by everyone all
Great article on the Harvard Business Review about community management, quoted: A community manager acts as an ambassador for your organization, whether that person is
My autographed Yoshitomo Nara Pup-In-A-Cup toy 🙂