COMMUNITY MANAGEMENT Why Wasn’t I Consulted? A Theory on Conversation Online January 10, 2011September 8, 2020 by jeska Why Wasn’t I Consulted? A Theory on Conversation Online Really digging Paul Ford’s latest blog post about customer service online and the ever-present “Why Wasn’t I Consulted” issue. The web is not, despite the desires of so many, a publishing medium. The web is a customer service medium. Lovely. Post navigation Community Management: A PrimerHappy Community Manager Appreciation Day!