Great conversation happening around the black holes that problems fall into when social media managers encounter customer support issues via Twitter or Facebook. Paul Carr
7×7 Magazine published a fantastic article discussing the ickiness of online community commenting and anonymity in this month’s print magazine. The article is solid, covering
It is a cliche that online communities are the Wild West of the Internet, where gunslingers go to practice their aim, pick fights with real
How to be Positive Without Annoying Anyone Great blog post on being positive without being annoying within online social media spaces from the cool kids
Have you hugged your community manager today? Remember, they’re your front line connection to your customers.
Why Wasn’t I Consulted? A Theory on Conversation Online Really digging Paul Ford’s latest blog post about customer service online and the ever-present “Why Wasn’t