Seriously. whatshouldwecallsocialmedia: CATCHING UP ON COMMUNITY MANAGEMENT DUTIES AFTER THE HOLIDAYS/NEW YEAR.
Fabulous comic posted to The Oatmeal today titled “Some Thoughts and Musings about the Internet” includes this gem of a strip about comments on the
Battle Scars “It is easy to become trapped into a constant cycle of negativity as a community manager when you are listening and responding to
whatshouldwecallsocialmedia: WHEN A BRAND HAS A SOCIAL CRISIS AND I IMAGINE HOW THE POOR COMMUNITY MANAGER FEELS.
3 Helpful Apps for Community Managers (via Likeable.com) I <3 Flipboard
This is a great example of how a simple image can help make it easier for community managers to be consistent when working with the
The 11 Fundamental Laws Of Building Online Communities It’s an oldie now (anything 2+ years old on the web is an oldie) but there’s some
Great conversation happening around the black holes that problems fall into when social media managers encounter customer support issues via Twitter or Facebook. Paul Carr
7×7 Magazine published a fantastic article discussing the ickiness of online community commenting and anonymity in this month’s print magazine. The article is solid, covering
It is a cliche that online communities are the Wild West of the Internet, where gunslingers go to practice their aim, pick fights with real