Community Burnout and more by Meighan O’Toole Great post by the lovely Meighan L. O’Toole about community, burnout and (re)finding your passion online.
8 Businesses That Nail Social Media Brand Consistency Via Hubspot – a great case study of 8 different businesses with strong cross-social media brand presence.
Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed
How to Tame Trolls: Vi Hart on Dealing with Negative Comments I have no power over you that you don’t give me, and you have
Zesyra: What a CM can learn zesyra: … from a Game Master is the title Jan Steurs gave the linkedin discussion about some thoughts of
Lessons Learned From HMV’s Very Public Twitter Meltdown Great article reiterating the very important theme of security around social media. (little bit of hootsuite advertising,
Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social
Howdy Community Manager loving peeps. Shout out to all of my Community Managers out there on our very special day of appreciation. I’m celebrating the
Games are pink: Don’t feed the trolls – enchant them! Happy Community Manager Appreciation Day everyone! Great reading for all community managers from zesyra, on
Love it. In honor of Monday’s annual Community Manager Appreciation Day, the “Many Hats of a Community Manager” infographic.