Don’t Feed the Haters: The Confessions of a Former Troll To defeat the troll we must understand the troll. Lesson one: never feed a troll.
Honey Maid responds to negative comments about their “wholesome” ad campaign, which contained pro-LGBT and other diverse families, by having artists transform the negative comments
“While there are many aspects of community management, determining what is valuable for community managers to work on is key” – Jason Hibbets ROI is
Yesterday I went to the Community Manager unconference and it got me thinking about metrics and ROI. While it’s difficult to guess which metrics will
How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay
NextImpression: 3 Ways to Build a Brand Around a Community | A Debrief of the GetSatisfaction Customer Success Summit nextimpression: Last week, at GetSatisfaction’s inaugural
A Year Away from the Internet – Must Read Great recap of Verge blogger Paul Miller’s year away from the Internet. Excerpt: “I’d read enough
Love this community management report infographic from SocialFresh.
It will help you to build a stronger culture within your company, better relationships with your customers and staff, and ultimately a more successful business.
gifs-gifs-gifs-gifs-gifs: (Via/FOLLOW The Absolute Best GIFs) This image is everything that is right about the Internet.