How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay
8 Businesses That Nail Social Media Brand Consistency Via Hubspot – a great case study of 8 different businesses with strong cross-social media brand presence.
Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed
This is a great example of how a simple image can help make it easier for community managers to be consistent when working with the
Great conversation happening around the black holes that problems fall into when social media managers encounter customer support issues via Twitter or Facebook. Paul Carr