March 2013
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COMMUNITY MANAGEMENTUncategorized

Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed on response.

March 12, 2013 / By / , / Post a Comment
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COMMUNITY MANAGEMENTUncategorized

How to Tame Trolls: Vi Hart on Dealing with Negative Comments I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, […]

March 7, 2013 / By / , , , , / Post a Comment