Community Burnout and more by Meighan O’Toole Great post by the lovely Meighan L. O’Toole about community, burnout and (re)finding your passion online.
8 Businesses That Nail Social Media Brand Consistency Via Hubspot – a great case study of 8 different businesses with strong cross-social media brand presence.
Zesyra: What a CM can learn zesyra: … from a Game Master is the title Jan Steurs gave the linkedin discussion about some thoughts of
Lessons Learned From HMV’s Very Public Twitter Meltdown Great article reiterating the very important theme of security around social media. (little bit of hootsuite advertising,
Games are pink: Don’t feed the trolls – enchant them! Happy Community Manager Appreciation Day everyone! Great reading for all community managers from zesyra, on
Battle Scars “It is easy to become trapped into a constant cycle of negativity as a community manager when you are listening and responding to
3 Helpful Apps for Community Managers (via Likeable.com) I <3 Flipboard
The 11 Fundamental Laws Of Building Online Communities It’s an oldie now (anything 2+ years old on the web is an oldie) but there’s some
How to be Positive Without Annoying Anyone Great blog post on being positive without being annoying within online social media spaces from the cool kids
Why Wasn’t I Consulted? A Theory on Conversation Online Really digging Paul Ford’s latest blog post about customer service online and the ever-present “Why Wasn’t