“All it amounts to is play-acting. But how invaluably interesting to have one’s knowledge of human psychology enriched in this way.” – Kierkegaard Like so
Must read: The Danger of Letting Monsters Pass as Internet Trolls.
A Manifesto for Building Relationships in the Digital Era – Brian Solis A Manifesto for Building Relationships in the Digital Era by @briansolis & @gapingvoid
10 reasons people don’t care about your content Spewing blog posts, updates, and tweets without regard to your target audience or the channel you use
Don’t Feed the Haters: The Confessions of a Former Troll To defeat the troll we must understand the troll. Lesson one: never feed a troll.
“While there are many aspects of community management, determining what is valuable for community managers to work on is key” – Jason Hibbets ROI is
Yesterday I went to the Community Manager unconference and it got me thinking about metrics and ROI. While it’s difficult to guess which metrics will