How to be Positive Without Annoying Anyone Great blog post on being positive without being annoying within online social media spaces from the cool kids
Have you hugged your community manager today? Remember, they’re your front line connection to your customers.
Why Wasn’t I Consulted? A Theory on Conversation Online Really digging Paul Ford’s latest blog post about customer service online and the ever-present “Why Wasn’t
I compiled this a bit ago, there are many, many more resources out there and this is by no means a complete list. I think
Sad to miss Randy Farmer and Bill Johnston at the San Francisco Online Community Meetup Group meet-up tonight. If you’re around SF and looking to
Patron Case Study: Building Online Community and Engagement Wayne Chang describes a fantastically well put together online community outreach and engagement campaign by Patron Tequilla’s
Myth of the Page Fold Fantastic article (with loads of data) debunking the “no one reads content on a website below the fold” myth.
Great article on the Harvard Business Review about community management, quoted: A community manager acts as an ambassador for your organization, whether that person is
“It is not being in the know, but rather having to translate between different groups so that you develop gifts of analogy, metaphor, and communicating
Just read Dawn Foster’s lovely reminder for all Community Managers: Members Notice Everything and it’s so very true. No matter how buried the leak, small