Games are pink: Don’t feed the trolls – enchant them! Happy Community Manager Appreciation Day everyone! Great reading for all community managers from zesyra, on
Love it. In honor of Monday’s annual Community Manager Appreciation Day, the “Many Hats of a Community Manager” infographic.
Seriously. whatshouldwecallsocialmedia: CATCHING UP ON COMMUNITY MANAGEMENT DUTIES AFTER THE HOLIDAYS/NEW YEAR.
Fabulous comic posted to The Oatmeal today titled “Some Thoughts and Musings about the Internet” includes this gem of a strip about comments on the
Battle Scars “It is easy to become trapped into a constant cycle of negativity as a community manager when you are listening and responding to
whatshouldwecallsocialmedia: WHEN A BRAND HAS A SOCIAL CRISIS AND I IMAGINE HOW THE POOR COMMUNITY MANAGER FEELS.
3 Helpful Apps for Community Managers (via Likeable.com) I <3 Flipboard
This is a great example of how a simple image can help make it easier for community managers to be consistent when working with the
The 11 Fundamental Laws Of Building Online Communities It’s an oldie now (anything 2+ years old on the web is an oldie) but there’s some
Great conversation happening around the black holes that problems fall into when social media managers encounter customer support issues via Twitter or Facebook. Paul Carr