10 reasons people don’t care about your content Spewing blog posts, updates, and tweets without regard to your target audience or the channel you use
Honey Maid responds to negative comments about their “wholesome” ad campaign, which contained pro-LGBT and other diverse families, by having artists transform the negative comments
“While there are many aspects of community management, determining what is valuable for community managers to work on is key” – Jason Hibbets ROI is
Yesterday I went to the Community Manager unconference and it got me thinking about metrics and ROI. While it’s difficult to guess which metrics will
How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay
NextImpression: 3 Ways to Build a Brand Around a Community | A Debrief of the GetSatisfaction Customer Success Summit nextimpression: Last week, at GetSatisfaction’s inaugural
A Year Away from the Internet – Must Read Great recap of Verge blogger Paul Miller’s year away from the Internet. Excerpt: “I’d read enough
Love this community management report infographic from SocialFresh.