“All it amounts to is play-acting. But how invaluably interesting to have one’s knowledge of human psychology enriched in this way.” – Kierkegaard Like so
Must read: The Danger of Letting Monsters Pass as Internet Trolls.
A Manifesto for Building Relationships in the Digital Era – Brian Solis A Manifesto for Building Relationships in the Digital Era by @briansolis & @gapingvoid
10 reasons people don’t care about your content Spewing blog posts, updates, and tweets without regard to your target audience or the channel you use
Don’t Feed the Haters: The Confessions of a Former Troll To defeat the troll we must understand the troll. Lesson one: never feed a troll.
Honey Maid responds to negative comments about their “wholesome” ad campaign, which contained pro-LGBT and other diverse families, by having artists transform the negative comments
“While there are many aspects of community management, determining what is valuable for community managers to work on is key” – Jason Hibbets ROI is
How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay
How to Tame Trolls: Vi Hart on Dealing with Negative Comments I have no power over you that you don’t give me, and you have
Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social