15
November
2012

Fabulous comic posted to The Oatmeal today titled “Some Thoughts and Musings about the Internet” includes this gem of a strip about comments on the Internet.

23
May
2012

This is a great example of how a simple image can help make it easier for community managers to be consistent when working with the community. Might be great to create your own version, using the rules and guidelines of your community, print it out and keep it next to your computer. Image c/o Mike […]

14
June
2011

Creating a Social Customer Service Strategy

Great conversation happening around the black holes that problems fall into when social media managers encounter customer support issues via Twitter or Facebook. Paul Carr kicked the conversation off last month with a scathing post titled The Scandal Of Toothless Social Media Representatives Ends… Now, asking people to share their bad customer service experiences that happened […]

18
May
2011

Free Speech and the Ugly World of Online Commenting

7×7 Magazine published a fantastic article discussing the ickiness of online community commenting and anonymity in this month’s print magazine. The article is solid, covering the still not-quite-baked realm of online engagement, conversation and identity. I liked the way they handled the common claim of “free speech” by those who want to say naughty things […]

05
May
2011

It is a cliche that online communities are the Wild West of the Internet, where gunslingers go to practice their aim, pick fights with real or imagined enemies, and generally swing their big guns in an obvious way. Jon Carroll on Help Vampires in the SF Gate today