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Happy Community Manager Appreciation Day!

COMMUNITY MANAGEMENTUncategorized

Have you hugged your community manager today? Remember, they’re your front line connection to your customers.

January 24, 2011 / By / Post a Comment
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Community Management: A Primer

COMMUNITY MANAGEMENTUncategorized

I compiled this a bit ago, there are many, many more resources out there and this is by no means a complete list. I think of more as a curated list of best practices. 1. Introduction to Community Management: Why? The following blog posts, articles, and presentations provide a clear high level overview of the […]

December 19, 2010 / By / Post a Comment
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Community Meetup tonight

COMMUNITY MANAGEMENTUncategorized

Sad to miss Randy Farmer and Bill Johnston at the San Francisco Online Community Meetup Group meet-up tonight. If you’re around SF and looking to chat about social media, community and more – you should check it out! (You can also attend in Second Life).

September 22, 2010 / By / , / Post a Comment
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Impending information Armageddon, social media and the Internet’s infinite memory.

QUOTES

Google CEO Eric Schmidt with doom, doom, doom: “I don’t believe society understands what happens when everything is available, knowable and recorded by everyone all the time,” he says. He predicts, apparently seriously, that every young person one day will be entitled automatically to change his or her name on reaching adulthood in order to […]

August 18, 2010 / By / Post a Comment
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Marketing &Community: Wonder Twin Powers Activate!

COMMUNITY MANAGEMENT

Great article on the Harvard Business Review about community management, quoted: A community manager acts as an ambassador for your organization, whether that person is an employee or contracted to manage your social web presence. A good community manager gives a human form to the faceless corporation.“ – David Armano in Fire Your Marketing Manager […]

July 31, 2010 / By / / Post a Comment
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WHAT IS YOUR FAVORITE INANIMATE OBJECT?

THOUGHTS

My autographed Yoshitomo Nara Pup-In-A-Cup toy 🙂

July 27, 2010 / By / Post a Comment
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The superpower of translating between different groups

COMMUNITY MANAGEMENT

“It is not being in the know, but rather having to translate between different groups so that you develop gifts of analogy, metaphor, and communicating between people who have difficulty communicating to each other.” –  Ronald S. Burt From his great research on networks and social capital (via @howardrheingold)

July 26, 2010 / By / Post a Comment
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Online Community and You

COMMUNITY MANAGEMENT

Just read Dawn Foster’s lovely reminder for all Community Managers: Members Notice Everything and it’s so very true. No matter how buried the leak, small the change or minor the bug, your members will notice. Especially the passionate ones. Once you let the cat out of the bag, the information is public. That’s all there […]

July 26, 2010 / By / / Post a Comment