Love this community management report infographic from SocialFresh.
It will help you to build a stronger culture within your company, better relationships with your customers and staff, and ultimately a more successful business. Richard Branson on Community Building to Grow your Business Yes. Just yes. This is what community is all about. (via loyalcx)
gifs-gifs-gifs-gifs-gifs: (Via/FOLLOW The Absolute Best GIFs) This image is everything that is right about the Internet.
Community Burnout and more by Meighan O’Toole Great post by the lovely Meighan L. O’Toole about community, burnout and (re)finding your passion online.
8 Businesses That Nail Social Media Brand Consistency Via Hubspot – a great case study of 8 different businesses with strong cross-social media brand presence. Includes Google, Target, Etsy and others.
Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed on response.
How to Tame Trolls: Vi Hart on Dealing with Negative Comments I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, […]
Zesyra: What a CM can learn zesyra: … from a Game Master is the title Jan Steurs gave the linkedin discussion about some thoughts of him. Read that! After that come back and continue reading here 😉 I totally agree with him on the points he mentioned but I’d like to extend the thoughts a […]
Lessons Learned From HMV’s Very Public Twitter Meltdown Great article reiterating the very important theme of security around social media. (little bit of hootsuite advertising, but hey – they have a good product). Employees are in desperate need of social media training: on everything from the nuts and bolts of tweeting and posting to how […]
Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social footprint. These folks are generally too busy or uninitiated in the ways of social media to get involved. What other critical aspect of your business does not have executive participation? […]