13
April
2013

It will help you to build a stronger culture within your company, better relationships with your customers and staff, and ultimately a more successful business. Richard Branson on Community Building to Grow your Business Yes. Just yes. This is what community is all about. (via loyalcx)

12
March
2013

Love this blog and infographic from Social Advice where 14 consumer brands in 7 industries were tweeted at with customer support issues and then timed on response.

07
March
2013

How to Tame Trolls: Vi Hart on Dealing with Negative Comments I have no power over you that you don’t give me, and you have no power over me that I don’t give you. … Your greatest creation is yourself. Like any great work of art, creating a great self means putting in hard work, […]

14
February
2013

Zesyra: What a CM can learn

Zesyra: What a CM can learn zesyra: … from a Game Master is the title Jan Steurs gave the linkedin discussion about some thoughts of him. Read that! After that come back and continue reading here 😉 I totally agree with him on the points he mentioned but I’d like to extend the thoughts a […]

11
February
2013

Very few operational executives participate in social media. Case in point, a 2012 study that found only 10% of Global 250 CIOs have a social footprint. These folks are generally too busy or uninitiated in the ways of social media to get involved. What other critical aspect of your business does not have executive participation? […]