Don’t Feed the Haters: The Confessions of a Former Troll
To defeat the troll we must understand the troll. Lesson one: never feed a troll.
This is a great, fast read from a former Internet troll. Most Community Managers are already hip to this tactic, but it’s worth reminding yourself sometimes.
Truth: “I have never seen a troll lay down his or her arms and say, You know what, you’re right. I was so wrong.”