Yesterday I went to the Community Manager unconference and it got me thinking about metrics and ROI. While it’s difficult to guess which metrics will
How Not to Manage your Brand: Kitchen Nightmares Restaurant Freaks Out on Facebook On last Friday night’s episode of Kitchen Nightmares, shouty chef Gordon Ramsay
NextImpression: 3 Ways to Build a Brand Around a Community | A Debrief of the GetSatisfaction Customer Success Summit nextimpression: Last week, at GetSatisfaction’s inaugural
A Year Away from the Internet – Must Read Great recap of Verge blogger Paul Miller’s year away from the Internet. Excerpt: “I’d read enough