June 2011
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Creating a Social Customer Service Strategy

COMMUNITY MANAGEMENTUncategorized

Great conversation happening around the black holes that problems fall into when social media managers encounter customer support issues via Twitter or Facebook. Paul Carr kicked the conversation off last month with a scathing post titled The Scandal Of Toothless Social Media Representatives Ends… Now, asking people to share their bad customer service experiences that happened […]

June 14, 2011 / By / , , / Post a Comment